THE LARGE PRINT
No Small Print.
I am committed to first-class customer satisfaction, that's why there is not a mile of small print for you to have to read and be flustered with. It is a shame that I have to have any "Terms" at all, but sadly there are one or two times that I have been let down. I am a VERY fair person but I will not have the urine extracted from one self!
All that is asked is that you have a read through and agree with the following when using my services.
Some engineers and service providers charge a call-out fee, several are extortionate.
This means that you can owe well over £100 for someone ringing your doorbell!
My customers don't like that and neither do I. I never charge a call-out fee for residential customers.
When you call me I will gather as much information as possible about the work you need doing to give you the most accurate quote I can.
There may be a minimum charge depending on the work required which will be advised during the booking.
There MAY be a call-out charge for business customers depending on the detail of the work required and the information gathered.
I ask that a minimum of 24 hours notice be given should a visit have to be cancelled or postponed. Unless it is an emergency, if less than 24 hours notice is given, the minimum charge or full cost of the job will be due (as discussed). This also applies should there be nobody in at the premises when I arrive or the job cannot be completed due to no fault of my own.
Payment is due immediately upon completion of work or when the invoice is issued. Until paid, all equipment is the property of Telecoms Northwest. If an invoice is issued for completed or cancelled work (as stated above) this is due by the end of the day unless otherwise agreed.
Where an invoice has been issued to a business and an agreement for later payment has been discussed, this is due no later than 30 days from the date issued.
ANY late payment may result in further costs being added or action taken. Note, this has (unfortunately) happened once in my trading time where a customer had arranged for us to move a cable. Myself and my young assistant arrived on time to find it had already been done (very badly botched!) by the guys who were there doing the TV aerial. Trading standards had to get involved because the customer thought it didn't matter to totally blank me.
I really can't be any more transparent or fairer than that. I love helping my customers. I am a decent bloke. VERY sadly, there are a few out there who are not.
Should you need to call me for anything further please feel free. I look forward to helping you.